RESUME

Resume

Professional

info

I am and have always been at home working with technology. I have a very analytical and logical mind which has always helped me when dealing with detailed tasks involving numbers and set procedures. My time; first as a student of multimedia (which is a science of communication) and then as a support advisor have enriched my right-side brain, granting me a balance between logic, emotion, facts and creativity.

This balance is what enables me to think outside the box, consider extra possibilities, it strengthens my curiosity and drives my need to be a constant learner.

Work

experience

Job position: Shopify Support Advisor

March 2018 - present

I have been working with Shopify as a frontline support agent now for over three years. There is a high focus on context gathering and troubleshooting. An advisor covers a very wide area of support which includes; domains, Facebook, Instagram, payment gateways, applications, store-based themes, taxes, billing, shipping and many more. Most importantly an explicit attention to detail is required to maintain security on the platform and to ensure correct information is provided when its needed. This role has enabled me to grow while sharing in the highs and lows of the merchants I have supported. It is an amazing job, within an amazing company. I have learned so much, more than I ever expected.

Job position: Multimedia Manager

2013 - 2014

It was my responsibility to handle all the media needs of Hewitt's College; including software, online media, and print media. This also included dealing with the printers and advertising agencies directly. During this time, I designed the layout of a 64 page Leaving Certificate guide, wrote a flashcard programme using Adobe Flash to aid the students in revision, redesigned the report card system and created a photo database of every student in the school.

Job position: Web-designer at SECAD

2011 - 2012

SECAD or the (South East Cork Area Development) employed me under the TŬS Scheme. I worked with many organisations to create web-site solutions that are based on CMS (Content Management Systems)

for e.g. (WordPress and Joomla) so they could be maintained in-house after I finished my allotted time. I was able to help a lot of charities it was very rewarding.

Skills

Excellent written communication.

Solid & reliable team member.

Composed under pressure.
Strong attention to detail.

Highly self motivated.
Thrives on change.

A constant learner.

Empathetic.

Computer languages

SQL
JavaScript

HTML/CSS

PHP
Objective C

Spoken languages

English
(Learning German)

Education

Full-time course: IT Data Centre Engineer LM34X

2014 - 2015
Skills covered would have included:

Router and Switch Configuration.
Configure, Verify and Troubleshoot Inter VLANs.
Describe Public & Private IP Addressing.
Explain the advantage and Operations of DHCP and DNS.
Configure, Verify & Trouble shoot DHCP & DNS Operation on a Router.
Describe lPv6 Addressing.
Identify & Correct Problems with IP Addressing & Host Configurations.
Configure IP Routing Using Different Routing Protocols.
Manage Cisco IOS Configuration files.
Describe the Functions of Common Security Appliances & Applications.
Configure & apply ACLs based on Network Filtering Requirements.
Configure & Troubleshoot NAT for given requirements.

The exam was held at a computer testing centre where I scored 1000 out of 1000 and obtained a C.C.N.A or (Cisco Certified Network Associate)

University name: Cork Institute of Technology

2006 - 2010
Honours Degree in Multimedia (Level 8)
Skills covered would have included:

Web Site Design and Development,
E-Learning Design and Development,
Project Management,
SEO,
Social Media,
3D Modelling,
Photography,
Excellent Communication skills which are essential as Multimedia is a language of communication,
The ability to personally understand various disciplines, Programming, Design, Modelling, Networking, Systems and see how to bring them together to form a solution.
Experience at working within a group, under pressure to meet deadlines.

University name: University College of Cork

2004 - 2006
Diploma in Applied Business Computing (Level 6)
Skills covered would have included:

Computer networking,
Business Information Systems,
Relationship Database Design and Development,
Web Site Design and Development,
SQL,
Visual Basic,
HTML/CSS,
JavaScript